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Terms and Conditions of Sale

MAD Ventura S.L. — Vit2go Last updated: September 7, 2026 Please read these Terms and Conditions ("Terms", "Agreement") carefully before using www.vit2go.net (the "Site") or ordering products through it. The Site is operated by MAD Ventura S.L. ("MAD Ventura", "we", "us", "our"). By browsing the Site, creating an account, or placing an order, you ("you", "the customer") agree to be bound by this Agreement. 1. Who We Are MAD Ventura S.L. Calle de Ferraz, 28, Local 28008 Madrid, Spain VAT No.: ESB87476511 Email: info@vit2go.net Represented by: Joschka Kupich Full company registration details are published in our Legal Notice. 2. Orders and Contract Formation Placing an order on the Site is an offer to buy the product(s) in your cart. No contract exists between you and MAD Ventura until we send you an order confirmation email accepting your order. We may decline or cancel an order for reasons including stock unavailability, pricing errors, or suspected fraud, in which case you will be refunded in full. You confirm that all information you provide when ordering is accurate and that you are at least 18 years old or otherwise have the legal capacity to enter into this contract. 3. Prices and Payment All prices on the Site are shown in EUR and include applicable VAT unless stated otherwise at checkout. Delivery costs, where they apply, are shown separately before you confirm your order. We reserve the right to correct pricing errors before an order is confirmed. Before you complete your order, we will show you a clear summary of your order, the total price including VAT, and any delivery costs. The order button confirms that placing the order creates an obligation to pay. Payment is processed through the payment methods offered at checkout. We do not store your full payment card details. 4. Delivery Estimated delivery times are shown at checkout and on our Shipping Policy page. Unless we agree a different date with you, we will deliver within 30 days of your order being confirmed. If we miss that deadline, you may give us a reasonable additional period to deliver. If we still fail to deliver within that additional period, you may cancel the order and we will refund you in full without undue delay. Risk in the goods passes to you when you, or someone you nominate, takes physical possession of them. 5. Your Right to Withdraw (14-Day Cooling-Off Period) As a consumer buying at a distance, you have a legal right to withdraw from your order within 14 days, without giving any reason. When the period runs. The withdrawal period runs from the day you, or someone you nominate, receives the goods. You may also withdraw at any time between placing your order and receiving it. How to withdraw. Tell us clearly — by email to info@vit2go.net or via our Contact page — that you wish to withdraw. A clear statement is enough; you do not have to use a particular form. Returning the goods. Once you have told us you are withdrawing, you have a further 14 days to send the goods back to us. We will confirm the return address when you contact us. Your refund. We will reimburse all payments received from you, including the standard delivery cost of your original order (excluding any extra cost where you chose a non-standard delivery option). We will do this without undue delay and within 14 days of being informed of your decision to withdraw. We will refund you using the same payment method you used for the original transaction, at no charge to you. We may withhold the refund until we have received the goods back, or until you provide evidence that you have sent them, whichever is earlier. Return costs. You are responsible for the direct cost of returning the goods, unless we tell you otherwise or unless the goods arrived damaged, faulty, or incorrect, in which case we cover the cost. Condition of returned goods. You are free to examine the products as you would in a shop. You are only liable for any reduction in their value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning, and we may deduct such an amount from your refund. Exception for sealed, hygiene-sensitive goods. Our sachets are sealed for reasons of health protection and hygiene. Where the seal on an individual sachet has been broken after delivery, the right of withdrawal no longer applies to that sachet, in line with Article 16(e) of Directive 2011/83/EU. Opening the outer packaging in order to inspect your order does not affect your right of withdrawal, and any sachets that remain sealed can still be returned. 6. Statutory Legal Guarantee Goods you buy from us must conform to the contract. Under EU law (Directive (EU) 2019/771) and the applicable national implementing legislation, you benefit from a legal guarantee of conformity of at least 2 years from delivery. If you are resident in the Netherlands, your rights under Dutch law may extend beyond this period, depending on what you could reasonably expect from the product. If a product is faulty or not as described, you are entitled to have it brought into conformity — by replacement or, where relevant, repair — or to a proportionate price reduction or a refund, free of charge. Where a defect becomes apparent within the period set by the applicable national law, it is presumed to have existed at the time of delivery unless proven otherwise. This statutory guarantee exists independently of, and is not limited by, anything else in these Terms. Nothing in these Terms excludes or limits this statutory guarantee, or any other consumer right that cannot be excluded under the law of your country of residence. 7. Intellectual Property The Site and its original content, features, and functionality are owned by MAD Ventura S.L. and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from the Site's content without our written permission. 8. Links to Other Sites The Site may contain links to third-party sites that MAD Ventura does not own or control. We are not responsible for the content, privacy practices, or terms of any third-party site, and we recommend you review their own policies before using them. 9. Liability To the extent permitted by law, our liability to you is limited to loss that was a reasonably foreseeable consequence of our breach at the time your contract was formed. Nothing in these Terms excludes or limits our liability for:

• death or personal injury caused by our negligence;
• intent or deliberate recklessness on our part;
• fraud or fraudulent misrepresentation;
• your statutory legal guarantee rights under Section 6; or
• any other liability that cannot lawfully be excluded or limited.

We provide the Site on an "as available" basis and do not guarantee it will be uninterrupted or error-free. This does not affect your statutory rights as a consumer. 10. Account Termination We may suspend or terminate your access to the Site if you breach these Terms or misuse the Site (for example, by placing fraudulent orders). This does not affect any order already confirmed or your statutory rights. 11. Complaints and Dispute Resolution If you have a complaint, please contact us first at info@vit2go.net so that we can try to resolve it directly. We aim to respond to all complaints within 14 days. If we cannot resolve your complaint between us, you may be able to refer the dispute to a consumer dispute resolution body in your country of residence. If you are resident in the Netherlands and your dispute is with a trader established in another EU country, you can also contact the European Consumer Centre (ECC) Netherlands. You may in any event bring proceedings before the courts of your country of residence. 12. Governing Law These Terms are governed by the laws of Spain. If you are a consumer resident in the EU, this does not deprive you of the protection of any mandatory consumer-protection provisions of the law of your country of habitual residence, which continue to apply alongside this clause. 13. Changes to These Terms We may update these Terms from time to time. The version in force is the one published on the Site at the time you place your order. Material changes will be dated at the top of this page. 14. Contact Us Questions about these Terms: info@vit2go.net, or via our Contact page. Mobile Terms of Service MAD VENTURA S.L. Last updated: Oct. 29, 2025 The MAD VENTURA S.L. mobile message service (the "Service") is operated by MAD VENTURA S.L. (“MAD VENTURA S.L.”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes. By consenting to MAD VENTURA S.L.’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of MAD VENTURA S.L. through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders). You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with MAD VENTURA S.L.. Your participation in this program is completely voluntary. We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider. You may opt-out of the Service at any time. Text the single keyword command STOP to Vit2go or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other MAD VENTURA S.L. mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to Vit2go or email info@www.vit2go.net. We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages. The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.